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Submitting Tender Questions (Q&A)

The Q&A system allows suppliers to post questions related to a tender directly on the tender page. This ensures that all communication between suppliers and tender authors is centralized, transparent, and accessible to all purchasers.

Why is the Q&A System Important for Suppliers?

  1. Improved communication:

    • You can ask questions about the tender directly on the tender page.
    • Your questions will be answered by the tender author, and the responses will be visible to all purchasers.

  2. Accessibility:

    • All questions and answers are stored on the tender page. You can return at any time to review the full history of questions and answers for a particular tender.

  3. Transparency:

    • By using the Q&A system, all suppliers have access to the same information, which helps to reduce any miscommunication or favoritism.

How to Submit a Question

  1. Navigate to the Tender Page:

    • After purchasing a tender, go to the tender page. Below the tender details you will find a Q&A section dedicated to questions and comments.

  2. Post a Question:

    • In the Q&A section, click on the Ask a Question button or type your question in the provided field.
    • Submit your question. It will be sent to the tender author for review and approval.

  3. Approval Process:

    • Once submitted, your question will not immediately be visible to other buyers. The tender author will review your question and approve it for publication.
    • You will receive an email alert when your question is approved and answered.

  4. Viewing Responses:

    • Once your question is answered, both the question and the answer will be visible in the Q&A section for you and other purchasers.
    • An email notification will be sent to you with the response, and you can revisit the tender page at any time to review the full Q&A history.

Reviewing the Q&A History

  • You can view all questions and answers related to a tender on the tender page. This includes any questions that other suppliers may have asked and their corresponding answers.
  • This helps ensure that all suppliers are informed equally about important details or clarifications regarding the tender.

Important Notes for Suppliers

  • Unapproved Questions: If your question is not approved by the tender author, it will not be visible to other purchasers. You may contact the tender author directly if further clarification is needed.

  • No Editing or Deletion: Once a question is posted and approved, it cannot be edited or deleted by suppliers. If necessary, you can submit a follow-up question for further clarification.

Why Use the Q&A System?

  • Equal Access to Information: All suppliers will have access to the same answers and clarifications, ensuring a fair process.

  • Historical Records: All questions and answers remain available for review, ensuring that nothing is lost and everyone has access to the same information.